DENTAL IT SUPPORT


Premium Dental Office IT Support Services


24X7 IT SUPPORT FOR DENTAL PRACTICE. HIPPA COMPLIANCE. FLAT MONTHLY FEES. MONTH TO MONTH CONTRACT




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Save on average 65% vs your in-house IT including present provider. Special $99/h (get to know us rate), for the first 4 hours, any of our IT Services.


MANAGED IT SERVICES

Peak performance of your IT system at predictable monthly cost and no hidden fees. We are a trusted MSP for your dental office.

IT SUPPORT

Server, workstation and networks remote and on-site IT support at a fantastic price. We are a Microsoft certified partner for 15 years.

IT CONSULTING

IT consulting about hardware, software, HIPAA and licensing. Stay competitive and reduce IT cost.

HIPAA REGULATIONS

Achieve HIPAA compliance with our cybersecurity experts. We got you covered from the initial assessment to full deployment.

IT SERVICES

Get a premium IT services without breaking your budget. Focus on your patients, we'll take care of your IT ecosystem.

Dental Office IT Support: Create a Safe Virtual Environment for Your Patients

You know that your dental office operates efficiently when you notice that patients leave it with smiles on their faces. Believe it or not, that’s not only because you do your job flawlessly but also because your office is equipped with the latest tech inventions.

That doesn't refer only to a huge plasma TV or modern office design that kills the patient's fear – it also includes the way you manage the appointments, respond to patients’ questions and maintain the connection with them.

All these factors will depend on whether you have dental office IT support or not. When you have it, you can focus entirely on your work without having to worry about your dental software functionality, HIPAA compliance, data privacy and other critical IT-related aspects that have an impact on your business.

Dental IT Services: HIPAA Compliance

According to the rules set by the U.S. government, all healthcare organizations that have access to ePHI (electronic Protected Healthcare Information) should comply with HIPAA regulations in order to gain awareness about their patients’ privacy and confidential data security.

It’s not rare that healthcare practitioners fail to comply with HIPAA. That usually occurs due to their lack of knowledge about the particular rules and regulations, and such a mistake can cost the office even $4 million.

To make sure your dental office is entirely compliant with this comprehensive set of rules, hire a professional IT company that will lead you through all the critical aspects of HIPAA law. We will ensure your system is safe by performing the following tasks:

  • Penetration testing
  • Revising of procedures and policies
  • Security risk analysis
  • Vulnerability scans
  • HIPAA compliance training

Electronic Healthcare Record (EHR): Keep Your Patients’ Data Safe

Thanks to the technological development, dentists don’t need to waste their time on loads of paperwork but access all the necessary information with one click.

Electronic healthcare record (EHR) has facilitated workflow and reduced the use of paper-based information about patients and healthcare organization. Still, such software requires consistent maintenance, the implementation of adequate security tools, and compliance with HIPAA, which is why you may not be able to set it by yourself.

Luckily, Secure Networks ITC can do that for you! We’ll do all that needs to be done in order to make your software a safe place where critical data about your patients will remain private.

Dental IT Support: Cloud Computing

Cloud computing has brought numerous benefits to all the healthcare practices that want to enhance communication with their patients and complete tasks on the go. Cloud solutions usually offer a more accessible approach to data, unlimited connectivity, and storage that you can upgrade whenever you need it. If you want to experience the best dental cloud options, let us suggest the following:

  • Microsoft Office 365 is a platform that includes Microsoft Word, Excel, PowerPoint, Outlook and other tools stored on the cloud. That way, you can manage your tasks on the go on all your devices, including smartphones. It also offers Microsoft Teams, which is convenient for maintaining communication with your staff, no matter where you are.
  • Microsoft Azure is a hybrid cloud solution, which offers an enterprise-like user experience. It’s quite suitable for healthcare organizations since it keeps patients’ data safe and allows practices to grow.

Cloud platforms are convenient because they represent a secure environment where your documents, EHRs, and other business assets can remain safe and protected from numerous cyber threats.

Backup Solutions and Data Recovery for Dental Practice

You never know what can happen with your data; it may get lost, stolen, hijacked, or permanently damaged. When something like that happens, your office may be at risk of losing money and reputation.

Although the loss of patients’ critical data is mostly caused by computer and system failures, cyberattacks are those that have a significant impact on that. Therefore, you should have a well-established backup solution that will retrieve your data and save you from massive loss.

Our dental IT support firm offers three types of backup solutions you may find convenient:

  • On-site backup: To make sure you can restore computers or servers to the previous state in case of the server crash, we offer on-site backup. We will download the data from your server and put it to the external hard drive, which means that you’ll be able to retrieve it whenever you want.
  • Off-site backup: This is a complete backup process that can be performed weekly or monthly, depending on your business needs.
  • Cloud backup: The most convenient backup option is cloud backup, primarily because it allows you to perform it as many times as you want. It’s also suitable for storing files and folders.

Dental Computer Support: Network Security

If you've lost your data due to cyberattacks, that means that your system is not well-protected. Hackers are often targeted at small businesses since they assume that their level of security is weak, which is why you should make improvements as soon as possible.

Professional IT company may suggest the installation of the following AV tools that will increase your practice’s security:

  • Antivirus software: By installing a business antivirus software, you mitigate the risks of cyberattacks that include malware, ransomware, spyware, adware, Trojans, phishing, and more. An adequate program will detect suspicious activities and stop their execution.
  • Server antivirus: Endpoint protection is vital for securing your server and protecting the information found there. Still, it’s considered that businesses that are using less than 10 workstations don’t need this type of protection.

One of the tasks of a third-party dental IT company is to analyze your system and business needs and recommend an AV program that will be the most convenient for your dental office.

Dental IT Consulting

IT consulting is something all healthcare practitioners should consider. It may be challenging to add a computing business to your everyday responsibilities. Working on two sides may affect your relationship with patients and insufficient devotion to an IT job won't bring any results.

Therefore, we’re suggesting the following types of consulting that may come in handy:

  • Cloud consulting
  • Network consulting
  • Security consulting
  • Technology consulting.

After the detailed analysis of your IT infrastructure done by our team, we’ll know what strategies to implement to eliminate weaknesses in your system and improve its overall performance.

Managed IT Services for Dental Practices

By outsourcing computing services to a company that’s expert at IT-related questions, you’re saving a lot of time, money and nerves. Healthcare practitioners often seek remote monitoring and management of servers, desktops and office network, but you can benefit from the following managed IT services, as well:

  • Desktop support: Dental computer support involves the installation, configuration and regular updates of OS and software, as well as backup, virus detection and removal, system optimization and maintenance.
  • Server support: We make sure your server is secure and up-to-date. We can also do migrations, backups and disaster recovery.
  • Network support: Our objective is to help dental offices set up secure network design, VPN, VoIP telephony, wireless, firewall and router.
  • Round the clock monitoring and support: As long as we control your network and make sure nothing suspicious is going on, you can continue doing your job with peace of mind.

On-Site and Remote Dental Computer Support

Another critical part of managed IT services consists of on-site and remote computer support. The latter has become quite popular since most IT-related issues can be solved via phone, chat, or email, which is why it's convenient for businesses that need immediate assistance.

Still, if your computer has a physical problem, then remote support won't be helpful. In case of an emergency, our team can come to your business premises and fix the existing issue. If the situation is not urgent, you can schedule the visit.

4 Crucial Benefits of Dental IT Support

Using the services provided by IT companies brings you more benefits than you could imagine. Apart from allowing you to dedicate to your job entirely, it makes sure your patients' data is safely stored and transmitted through the systems, which is quite essential now that paper-based records are no longer in use.

However, that’s just one piece of the whole image:

1. IT Companies Help You Comply Much Easier

We have already mentioned the struggle with HIPAA compliance, which can cause many inconveniences if not correctly followed.

Our company will make sure your dental practice is 100% compliant with HIPAA regulations by monitoring your network and checking for potential suspicious activities. We’ll also focus on the way your application stores data, whether it’s well-protected and how your networks transmit it.

By knowing about the strengths and weaknesses in your system, we'll be able to determine the right strategies that will bring improvements and enhance privacy. That way, we'll help you reduce the risk of non-compliance and HIPAA violations that could cost you a fortune.

2. IT Support Enhances Office Productivity

Implementing cloud computing solutions and installing collaboration software will impact the productivity of the entire office.

Microsoft Teams or similar software will allow you to communicate with your team more seamlessly, even though you’re outside your office. The most significant advantage of these cloud-based apps is that you can use them on smartphones, which means that you can always be up-to-date with patients and staff.

Mobile communication enhances employee-management connect and prevents unnecessary delays, which is vital for successful dental practice operation.

3. Computer Support Impacts Patients’ Satisfaction

Living in the digital era means that all the necessary business information should be available at any time. Allowing your patients to interact with you at any time and schedule appointments online is a convenient example for that.

IT support will help you maintain a stable connection with your patients, focus on business development and earn more money.

4. A Cost-Effective Way of Establishing a Safe and Productive Business Environment

IT services aren't expensive, as you might've thought. Instead, you can expect to receive efficient and affordable support that will increase your dental practice operation.

Our dental IT company will deliver top-notch services to your office at quite a competitive price, making sure they bring positive results to your business operation.

Secure Networks ITC – Ultimate Dental Computer Support for Your Practice

Secure Networks ITC offers first-in-class services of IT support and computer consulting for healthcare organizations and dental offices.

Our task is to make sure you're provided with the most advanced cybersecurity tools, backup, and data recovery solutions that are in line with your business requirements. We'll take care of your servers, workstations and office network, establishing a safe and stable environment for your business.

All you need to do is to contact us at 858.769.5393 and learn more about our managed IT services that are beyond compare!
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